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From hours and days
to minutes.

PAX is an AI assistant for package-travel complaint board cases — grounded in 500+ historical rulings and the entire package travel act. It reads the case, anonymises it, builds the timeline, finds precedents, formulates the arguments and writes the draft reply. In one flow.

Case time
From days
to minutes
from a work week to a coffee break
Precedent base
500+
historical rulings in the base
Anonymisation
Automatic
GDPR-compliant from the start
Coverage
End-to-end
from raw complaint to draft reply
"PAX gives me in ten minutes the groundwork I usually spend several working days on. I spend my time on judgement and strategy — not on writing timelines."
— Senior specialist, Danish travel operator
The full palette

PAX handles the entire case

Not just one step. PAX takes the case from raw complaint to finished draft reply — in one flow, with nothing lost between the phases.

1

Reading & anonymisation

The entire complaint and its attachments are read. Personal data is removed automatically before further processing — GDPR compliance built in from the start.

PAX does it
2

Timeline

The events of the case are gathered chronologically — booking date, travel date, complaint, correspondence, documentation. Clear and structured.

PAX does it
3

Legal arguments

The core of the case is identified against the package travel act. Relevant provisions are cited precisely — section by section, with automatic validation.

PAX does it
4

Precedent search

The case is matched against 500+ historical rulings from the Danish Package Travel Complaint Board. The most relevant precedents are retrieved and cited directly.

PAX does it
5

Draft reply

A finished, coherent reply letter with timeline, arguments, amount assessment and source references — ready for the specialist's review.

PAX does it
6

The specialist's review

The specialist reviews the draft, adjusts where needed, and approves. Time is spent on judgement and strategy — not on the groundwork.

The user does it
Data foundation

What PAX draws on

PAX is not a general language model let loose on package travel law. It is grounded in the Danish source material that actually decides the cases.

  • 500+ historical rulings from the Danish Package Travel Complaint Board
  • The Danish Act on Package Travel and Linked Travel Arrangements
  • The EU Package Travel Directive (2015/2302)
  • Relevant case law from Danish courts
  • Standard terms and industry practice

Try PAX on one of your own cases — free

Get a free trial case: upload one real case and see PAX's full treatment from raw complaint to draft reply. With no commitment at all.

Start free trial case
No commitment · GDPR-compliant · EU-hosted